iMethods KLAS overall Vendor Score: 96.0

NOC Team Lead


iMethods is an award winning Healthcare IT Staffing and Consulting firm. As a #1 BEST IN KLAS and Modern Healthcare Best Place to Work, our team is dedicated to exceeding expectations and ensuring alignment between customer needs and the resources we provide to meet those needs.
  • Type: Perm Placement
  • Job #34768

 

iMethods is currently seeking a Network Operations Center (NOC) Team Lead for a healthcare client in Jacksonville, Florida. This position will require candidates be local to the Jacksonville market.

The Network Operations Center Team Lead is an operational team lead position providing network, server, storage, application system surveillance, performing single fault management, and configuration tasks in support of our clients technology 24/7/365 Network Operations Center. In addition to the tool sets itself, the NOC Team Lead works well with customers and other stakeholders. The NOC Team Lead easily adapts to change and remains stable in stressful situations, assists with monitoring tool design and implementations of tool sets for network routing/switching, and recovery procedures. Maintains technical relationships and evaluates market technologies associated with monitoring tool vendors; and may be assigned design and implementation responsibilities for systems of basic complexity and minimal criticality. The team delivers an extraordinary client experience through quality engineering and unsurpassed customer service.

RESPONSIBILITIES:

  • Configure and maintain all network monitoring and notifications
  • Reporting and trending capabilities
  • Initiate, update, track, and close trouble tickets
  • Conduct network studies, performance analysis, and recommend changes
  • Ability to troubleshoot all escalated tickets, and effective at isolation and triage
  • Working Knowledge of the 7-layer OSI model, and ITIL framework
  • Ability to perform some network hardware maintenance tasks, UPS replacements, hardware upgrades, cabling, basic configuration, port activations, basic network troubleshooting
  • Has the ability to correlate reoccurring issues and the ability to make simple network, server, storage configuration changes
  • Provides accurate and concise up to date system information of problem escalation
  • Perform scheduled proactive network testing to ensure the network is functional and reliable
  • Independently troubleshoot LAN/WAN networking problems at all layers
  • Act as an escalation point to internal departments
  • Follow and adhere to established guidelines and best practices
  • Monitor and maintain network and associated software, including responding to tickets
  • Identify, categorize, and respond to network problems.

REQUIRED QUALIFICATIONS:

The IS Team Lead Responsibilities/ Education Requirements include:

  • Mentors team members.
  • Oversees tasks and projects, oversees specific service line(s), escalation point, acute or ambulatory technology knowledge for specific service line(s).
  • Technology trouble shooting skills.
  • Will manage Jr NOCS, Network, Server, and Data Center Operators in the NOC. 
  • Presentation skills, communication skills- email and meetings, project manage when needed, and onboarding of new employees.
  • Education Note: Will allow 5-10 year of hospital or IS experience in lieu of 4-yr degree. Must have AA.
  • Other job functions:
    • 3 years of networking experience – routers, switches, IPS, ACS, and firewalls
    • Knowledge of TCP/IP, IPSec, HSRP, and SNMP protocols
    • Knowledge of VLANs, IP subnets, routing, switching, access lists, and traffic shaping
    • CCNA Certification is desired
    • Good understanding of ITIL policy framework, technical environment, management structures and procedures for service delivery
    • To be successful in this position, the candidate must also display excellent teamwork skills, written and oral communication skills, and formal documentation skills.

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