Lead Salesforce Business Analyst

  • Type: Perm Placement
  • Job #33929

iMethods is currently seeking a Lead Salesforce Business Analyst for a healthcare client in Jacksonville, Florida.

Business Analysis

  • Consult and liaise with stakeholders to gather and confirm business requirements
  • Partner with key stakeholders to identify how business requirements can be delivered to ensure improved user experiences and reduced cost and time impacts
  • Provide expert support to key stakeholders in managing system and process changes
  • Produce functional, technical and system design documentation
  • Create test scenarios for applications and enhancements, ensuring functional requirements are met
  • Facilitate testing of new Salesforce functionality roll-outs
  • Monitor and analyze site metrics, system performance, and user activity
  • Perform new release evaluations and execute new functionality rollouts
  • Lead continuous improvement initiatives to improve user experiences and increase efficiencies Regularly audit data to uncover data integrity issues and/or opportunities for process improvements
  • Develop complex reports and dashboards to support the delivery of business key metrics
  • Deliver effective training modules and user guides Identify and develop super user knowledge and capabilities across the business

Project Management

  • Supervise and advise on all system enhancements
  • Lead salesforce projects and initiatives that enhance salesforce
  • Develop cost analysis, design considerations, and implementation time-lines
  • Assess project requirements and identify suitable resources, internal or external Interact with third party vendors and developers where appropriate

Experience and knowledge

  • 5+ years business analyst experience
  • 2+ years of familiarity with Sales and Marketing processes at a Health care Provider Essential 3+ years of experience with Salesforce.com setup and configuration
  • 1-2 years project management experience
  • Experience with Agile project methodology – tracking user stories, reporting
  • Good knowledge of the full SDLC
  • Proficient with Microsoft/Google app suites for document editing and management Extensive experience in process mapping and specification documentation
  • Experience facilitating workshops and discussion sessions
  • Experience in developing, implementing and maintaining system processes and procedures Experience in creating business cases for technology-related solutions
  • Experience completing projects on time, on budget and to specification requirements Experience in people management

Skills and Competencies

  • Essential High level problem solving and analytical skills
  • Excellent communication and interpersonal skills
  • Active listener with the ability to think strategically, solve problems and negotiate
  • Strong ability to engage and influence stakeholders, at all levels across the business
  • Ability to build and maintain effective working relationships with stakeholders
  • Superior organisation skills including outstanding accuracy and attention to detail
  • Excellent time management skills and ability to prioritise tasks, use initiative and be self-directed to meet deadlines
  • Diplomatic, with an ability to operate with a flexible approach in a changing environment
  • Committed to developing skills and knowledge
  • A ‘can-do’ attitude

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