Information Security Operations Support Analyst II

  • Location: Cleveland, OH
  • Type: Perm Placement
  • Job #33693

iMethods is currently seeking an Information Security Operations Support Analyst II for a client hospital in Cleveland, Ohio. This is a permanent position and will require full time residence or relocation to Cleveland, Ohio.

Position Summary:

Provides application level support for enterprise security applications. Identifies, researches, and resolves technical problems that arise within enterprise security applications, monitor security events and incident detection tasks as they relate to cybersecurity

Essential Duties:

  • Recommends, tests, schedules and implements upgrades and patches that may affect UH as well as the enterprise security applications and the servers they reside on.
  • Coordinate with system and application owners to remediate threat vulnerabilities and develop methods to measure and report on remediation progress.
  • Hands-on security applications tool management, and security policy administration
  • Review IPS and Network Monitoring alerts.Initiate Incident Response Team as needed and coordinate with teams as necessary.Perform forensic research and images as needed.
  • Monitor security events daily, performing investigations and working with appropriate team members, business teams and Technology teams to develop solutions that address critical security concerns
  • Analyze system logs and other event logs to detect nefarious activity
  • Research and resolve first tier problems via Service Desk Trouble Tickets.
  • Document processes for IT security operations (IPS/NGAV/URL filtering/DLP firewall changes and maintenance, etc)
  • Track reports, including computer security incidents and guides the investigation and resolution of such incidents
  • Design and implement processes to monitor and manage server security, from file sharing to remote console access to application security.
  • Hours commensurate with standard system administration responsibilities including 24 x 7 production support on a rotating basis. Performs occasional night/weekend work as assigned/needed.
  • Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner. Partner with other teams as needed.
  • Contribute to the vision of information security tools and processes with an eye toward the future

Experience & Knowledge:

  • Five years IT experience and two years of IT security preferred.
  • Prior experiencing working in a security operations center environment.
  • Prior experience analyzing security events (IPS,NAC,email security,NGAV, Vulnerability Management  DLP, URL filtering SIEM,)
  • Strong analytical, interpersonal and communication skills required to work effectively with IT&S, Law, Compliance, and clients
  • Ability to effectively document processes required.
  • Demonstrated initiative to learn new technologies.
  • Excellent written and verbal interpersonal skills, including strong presentation skills.
  • Demonstrated ability to develop and maintain collaborative working relationships with varying constituencies and teams
  • Must be self-starter who is inspired by technology, highly organized, and ability to work with minimal supervision
  • Excellent skills with Microsoft Office Suite required.
  • Must have strong written and verbal communication skills.
  • Healthcare experience preferred, especially in a large hospital setting.
  • Passion for information security and information assurance.

Special Skills & Tools Knowledge:

  • Proficiency in operating systems (Windows, Mac, Linux/Unix, mobile), network theory/design, penetration testing, endpoint security monitoring, coding and scripting, reverse engineering of malware, enterprise risk methodologies
  • Experience with Windows Server and Unix preferred.
  • Experience with scripting languages (e.g. Powershell, VB, C#) preferred.
  • Previous experience with end point protection tools (e.g. Antivirus, Antispam) preferred.
  • Previous experience with IPS, network monitoring tools, and FW rule sets preferred
  • Previous experience with Web Filtering products preferred.


  • Associate’s or Bachelor’s Degree with a focus in Information Technology preferred.

Credentials, Licensure or Certification (i.e. RN, RRT):

Microsoft (MCP, MCSE), Citrix, CISSP, Cisco, VMWare, A+, Security+, or similar preferred but not required.

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