Sr. Epic Release Manager


  • Type: Perm Placement
  • Job #34122

iMethods is seeking a Sr. Epic Release Manager for a large health system in Richmond, VA.

The Release Manager manages the ITSM Release Management Process analysis, design, implementation, operation, and improvement in support of the organization's information technology resources.

Responsibilities:
Coordinates all Releases to the production environment
Coordinates software development work cycles to conform to Release Management policies and procedures
Analyze, design, plan, manage, and improve the Release Management Process
Accountable for the overall quality of the process and oversees the management of and compliance with the procedures, data models, policies, and technologies associated with the Release Management Process
Owns the Release Management Process and supporting documentation from a strategic and tactical perspective
Approves all changes to the process and development of process improvement plans
Accountable for the overall process efficiency and effectiveness
Ensures alignment of Key Performance Indicators (KPIs) and Critical Success Factors (CSFs) to business objectives and that these objectives are realized
Promote and reinforce adherence to the process and policies associated with the Release Management Process
Ensure the design of the process aligns with the business needs and industry best practices
Works in conjunction with Continual Service Improvement (CSI)
Interactions with staff and leaders from all IT teams within departments and disciplines in both clinical and business areas to determine current efficiencies and improvement opportunities
Defines policies for the organization regarding the process
Advanced proficiency in MS Office Suite (Word, PowerPoint, Excel, Publisher, Visio, Project), ITSM software, and adult education theories, concepts, and techniques for product and process training.
Advanced interpersonal, verbal and written communication, collaboration, problem-solving, flexibility/adaptability, organizational, project planning, change management, and time management skills.
Advanced knowledge of ITSM software workflows and product function.
Completes complex process management and improvement work as assigned with minimal supervision required.
Works as a change advocate for the organization, showing flexibility as priorities change.
Keeps the patient at the center of focus for all tasks.
Manages a variety of related tasks requiring some discretion regarding processes, resources, and collaboration with stakeholders.
Masters all core competencies in new ITSM process management techniques and problem resolution.
Ability to take complex assignments and successfully complete in a timely fashion with minimal supervision required.
Mentors and coordinates work of other team members as needed.
Works as a change advocate for the organization, showing flexibility as priorities change.
Keeps the patient at the center of focus for all tasks.
Coordinate new and revised process updates and implementations with all stakeholders.
Ensure work products are detailed and accurate
Performs peer reviews for work in other, related process areas ensuring business fit for purpose.

Licensure, Certification, or Registration Requirements for Hire:
 ITIL Expert certification preferred.
Licensure, Certification, or Registration Requirements for continued employment:

Experience REQUIRED:
Six to eight years of related experience
Six or more years of experience in ITSM process management and continuous improvement.
Advanced interpersonal, verbal and written communication, collaboration, problem-solving, flexibility/adaptability, organizational, project planning, change management, and time management skills.

Education/training REQUIRED: 
Bachelor's degree or equivalent combination of related education and experience.
Advanced proficiency in MS Office Suite (Word, PowerPoint, Excel, Publisher, Visio, and Project), ITSM software, and adult education theories, concepts, and techniques for product and process training
Advanced knowledge of ITSM software workflows and product function.
Advanced knowledge of ITSM processes to include but not limited to analysis, design, build, continuous improvement, and Change Control.

 


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