iMethods KLAS overall Vendor Score: 96.0

Senior Clinical Systems Analyst (Allscripts/Altera)


iMethods is an award winning Healthcare IT Staffing and Consulting firm. As a #1 BEST IN KLAS and Modern Healthcare Best Place to Work, our team is dedicated to exceeding expectations and ensuring alignment between customer needs and the resources we provide to meet those needs.
  • Type: Consult-To-Perm
  • Job #35179
SENIOR CLINICAL SYSTEMS ANALYST
ALLSCRIPTS/ALTERA
To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by providing information services that consistently exceed our customers’ expectations and support the corporate objectives. The Senior Business Systems Analyst works directly with the business owners of their assigned support areas to analyze, specify, and design automated systems as well as implement new systems or modifying existing ones. This position also investigates and problems, provides application technical support, and training to their customers for systems and software. Also, acting as the communication hub, this position coordinates the information technology activities for their assigned areas by designing, configuring, testing, and debugging software based on user requirements. Lastly, this associate leads strategic projects can also be asked to lead the investigation and resolution of problems, provide application technical support, and training to their customers. This associate may report to a coordinator, manager, or director for a particular deliverable.

PRIMARY ACCOUNTABILITIES
Quality/No Harm:

  • Understands all aspects of business requirements and their relationship to application requirements
  • Works closely with other IS staff to specify requirements and translate them to well designed software structures
  • Uses system tools to develop adhoc queries and reports in response to user requests communicates results
  • creates, reviews, and updates documentation on an annual basis for responsible systems
  • prepares test scenarios and testing schedules
  • monitors and analyzes performance during testing
  • develops technical documentation for system support
  • Performs process improvement tasks, conducting studies on complex operational problems, new system requirements
  • assists in the development of departmental reporting and analysis where specific technical skills are required
  • reviews test plans for Associate Business Systems Analyst and Business Systems Analyst as required
  • creation and design of various database applications, queries, reports, and other data extraction techniques
  • completes technical evaluation and IT cost/benefit analysis form for assigned service requests
  • maintains currency of hardware and/or software and vendor information
  • Contributes/oversees the development of policies and procedures to ensure compliance
Customer Experience:
  • Expert understanding of assigned applications(s) functionality
  • understands and can articulate department business processes to resolve workflow issues
  • Deliver applications in such a way that the systems meet the needs of the departments
  • Assumes response to customer support requests are within contracted standards including maintenance of documentation and tracking
  • Performs systems analysis and needs assessment as requested by end-users
  • Makes recommendations for process improvements and works with the team to see that those improvements are implemented

Stewardship:

  • Ensures that adequate testing is performed and documented prior to implementation
  • Competently manages all assigned projects
  • Keeps management informed of status of activities and issues
  • Mentor other system analysts assisting these associates with more complex issues or projects
  • Utilize resources wisely, handling routine and intermediate issues without management intervention
  • Provides leadership to cross-functional team
  • Manage multiple projects across diverse business functions
  • Completes other duties as assigned

REQUIRED QUALIFICATIONS

  • Bachelor’s Degree in relevant field or equivalent experience in a relevant field may be substituted at director’s discretion.
  • Five (5)+ years’ experience in information technology is required
  • Maintains the most recent certifications applicable to the current position based on the installed application or system software versions or platforms. If application certifications are not available maintains most relevant education available for assigned application.
  • Ability to work tactfully and effectively with team members, vendors and the user community.
  • Expertise in business and systems analysis and design in a technical environment
  • Expertise in project management desired
  • Knowledge of BABOK best practices desired
  • Ability to manage several projects simultaneously
  • Must be knowledgeable of new trends in information technology, and be able to apply the technology in the service areas.
  • Ability to work and maintain composure in an often stressful environment
  • Physical Demands:
    • Must be able to sit for extended periods of time
    • Ability to work extended hours to meet deadlines and resolve problems
  • Mental Demands:
    • Ability to handle extremely stressful and dynamic work situations while contributing to a team environment.
    • Must exhibit superior analytical and problem solving abilities.
    • Ability to satisfy user needs based upon understanding of equipment and concepts from the user’s perspective
    • Comprehensive understanding of technology relating to system hardware, system O/S, and applications.
    • Ability to pursue multiple concurrent tasks in an autonomous work environment.
    • Ability to respond appropriately to complex problems.
    • Ability to assess, interpret data, and resolve computer application and system problems

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