IS Systems Analyst for Digital Engagement


  • Type: Perm Placement
  • Job #33814

iMethods is currently seeking an IS Systems Analyst for Digital Engagement for a healthcare client in Jacksonville, Florida. This is a full-time position and will require candidates to work remote. The IS Systems Analyst for Digital Engagement will be a technical subject matter expert supporting some of our client’s digital offerings including: online scheduling, mobile check-in, secure messaging, and patient health portals.

RESPONSIBILITIES:

  • Develops and maintains operational support documentation and processes surrounding digital engagement technologies 
  • Leads weekly operations meetings to review issues and ensure updates are communicated to organizational stakeholders 
  • Follows up with external and internal stakeholders to ensure outstanding issues are being addressed and moving towards completion 
  • Responsible for compiling and distributing weekly metrics to internal stakeholders 
  • Works with external stakeholders to add additional metrics to reporting dashboards 
  • Serves as a liaison between Marketing and departments participating in digital engagement 
  • First point of contact for questions and requests pertaining to digital engagement technologies 
  • Maintains an up to date list of active Providers and departments using digital engagement technologies 
  • Assists with issues resolution for client’s patient portal 
  • Trains and educates internal stakeholders on using digital engagement technologies
  • Develops training and education materials
  • Actively participates in new projects as required

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