Incident Coordinator


  • Type: Perm Placement
  • Job #34023

iMethods is currently seeking an Information Services Incident Coordinator for a healthcare client in Jacksonville, Florida. This is a full-time position and will require candidates live in OR relocate to the Jacksonville area.

RESPONSIBILITIES:

  • Responsible for managing the operational activities of the Incident Management process
  • The position is a 24/7/365 role with primary hours between 8 am-5pm EST
  • Resposible for running major issues when incident happens, owning the call, and communicating the call
  • Running a consistent process
  • Provide direction and be assertive in the role to resolve incidents as quickly as possible
  • Accountable for restoring normal service operation as quickly as possible and to minimize the impact on business operations for Information Systems incidents, thus ensuring that the best possible levels of service quality and availability are maintained
  • Partners closely with the Information Systems Support teams and vendors to quickly resolve and prevent incidents

EXPERIENCE:

  • 3-5 Years IT Support Experience
  • 1-2 years IT Incident Managment Support Experience
  • IT Infrastructure Library (ITIL)

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